Privacy policy

At Custom Home Studio, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, submit a customization request, contact us, or use our services.

Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, submit a custom project request, contact us, or subscribe to updates, we may collect:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Product preferences
Customization requirements
Project details
Communication history

Payment Information

Payments may be processed through third-party payment providers such as PayPal or other available payment services.

We do not directly store your full payment card details. Payment information is processed securely by the applicable payment provider according to their own privacy and security policies.

Customization and Project Information

If you submit a customization request or project inquiry, we may collect:

Reference images
Drawings
Sketches
Renderings
Dimensions
Material preferences
Finish preferences
Quantity requirements
Budget range
Timeline
Project location or market
Notes or instructions related to your request

We use this information to review feasibility, understand your design direction, prepare responses, provide quotations, and support production planning.

Website Usage Information

When you visit our website, we may automatically collect certain information, such as:

Device type
Browser type
IP address
Pages viewed
Time spent on the website
Referring website
General location information
Website interactions

This information helps us improve website performance, user experience, product presentation, and marketing effectiveness.

How We Use Your Information

We may use your information to:

Process and manage orders
Provide customer support
Review customization requests
Prepare quotations or project recommendations
Communicate about your order or inquiry
Confirm product details, shipping information, and production requirements
Send order updates, shipping updates, or production-related information
Improve our website, products, services, and customer experience
Prevent fraud, unauthorized transactions, or misuse of our website
Comply with legal, tax, accounting, or regulatory obligations
Send marketing emails if you have subscribed or agreed to receive them

AI-Assisted Review

We may use AI-assisted tools to help organize customer requests, summarize customization requirements, generate internal notes, support communication, or assist with design direction review.

AI-assisted tools are used to support our internal workflow and customer communication. Final production decisions are reviewed by our team based on design feasibility, structure, material, packaging, cost, and manufacturing capability.

We do not intentionally use customer-submitted sensitive personal information for public display, marketing, or product promotion without permission.

Sharing Your Information

We do not sell your personal information.

We may share necessary information with trusted third parties only when required to operate our business, including:

Website platform providers
Payment processors
Shipping carriers
Logistics partners
Email service providers
Customer support tools
Analytics and marketing tools
Production or fulfillment partners
Legal, tax, or compliance advisors when required

These parties may access only the information needed to perform their services.

Customer-Submitted Images and Project Materials

When you submit images, drawings, sketches, renderings, or other project materials, you allow us to use those materials for the purpose of reviewing your request, communicating with you, preparing quotations, evaluating feasibility, and supporting production planning.

We will not intentionally publish your submitted project materials for marketing or public display without your permission.

You are responsible for ensuring that any materials you submit do not infringe the rights of third parties.

Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve website functionality, remember preferences, analyze traffic, and support marketing or advertising activities.

You may adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not function properly if cookies are disabled.

Email Communications

If you subscribe to our email list or choose to receive updates, we may send you emails about products, customization services, project information, promotions, or website updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.

Transactional emails related to orders, payments, shipping, or customer service may still be sent when necessary.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted through the website.

Data Retention

We may retain personal information for as long as necessary to:

Process orders
Provide customer service
Manage customization requests
Maintain business records
Comply with legal, tax, accounting, or regulatory requirements
Resolve disputes
Prevent fraud or misuse

When information is no longer needed, we may delete, anonymize, or securely store it according to our business and legal obligations.

Your Rights

Depending on your location, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of marketing emails
Request information about how your data is used
Restrict or object to certain data processing activities

To make a privacy-related request, please contact us using the email below.

International Customers

Our website may be accessed by customers in different countries or regions. By using our website, submitting information, or placing an order, you understand that your information may be processed, stored, or transferred in countries or regions where our service providers, website platform, payment processors, logistics partners, or business operations are located.

Third-Party Links and Services

Our website may contain links to third-party websites, services, or payment platforms.

We are not responsible for the privacy practices, content, or security of third-party websites or services. Please review their privacy policies before providing information to them.